Use Case

Work Order Management

From request to completion — with smart assignment, real-time tracking, and zero lost requests. Stop using WhatsApp for work orders.

60%

faster response

40%

less admin time

100%

traceability

The Problem

Lost Requests

Work orders come in via WhatsApp, email, phone calls, and hallway conversations. Half get lost. You have no single source of truth.

No Visibility

Who's working on what? Which tickets are overdue? Without real-time status, you're walking the floor to find out.

No Accountability

No timestamps, no photo evidence, no structured completion. When something goes wrong, there's no trail to follow.

How OpexMX Solves It

1

Request Comes In

Tickets arrive via the mobile app, WhatsApp integration, or automatic IoT triggers. Every request is logged instantly.

2

Smart Assignment

OpexMX auto-assigns to the right technician based on skills, current workload, and shift status. Or use the drag-and-drop planner.

3

Technician Completes on Mobile

Technician receives push notification, views ticket details, completes checklist, logs parts, and closes — all from the shop floor.

4

Full Audit Trail

Timestamps, photos, parts used, time spent — everything captured automatically. You have complete visibility and accountability.

Key Features

Smart skill-based assignment
Real-time work order tracking
Push + WhatsApp notifications
Offline-first mobile completion
Drag-and-drop planner (desktop)
Required checklist fields
Photo capture on completion
Parts usage tracking
Priority & SLA management
Automatic time tracking
Full audit trail & timestamps
Custom work order templates

Stop Losing Work Orders

See how OpexMX digitizes your entire work order process. Book a walkthrough.

Book a Walkthrough