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WhatsApp, Push, and Email Notifications
Choosing channels and triggers for alerts that get acted on instead of ignored.
Configuring Notification Channels
Notifications get the tech to the work order fast. OpexMX supports push, WhatsApp, and email so messages reach people on the channel they actually check.
Channels
- Push — fastest for on-shift techs; use for new assignments and alarms.
- WhatsApp — strong reach in markets where WhatsApp is the default; good for escalations.
- Email — useful for managers and after-hours summaries, less for floor action.
What to Alert On
- New high-priority assignments
- Asset alarms and trips
- PM becoming due
- Escalations and SLA breaches
Avoiding Notification Fatigue
Route only what needs action. Daily summaries belong in email, not push. A tech pinged for everything learns to ignore the channel.
Tips
Have each tech pick one primary channel during onboarding. Don't enable all three by default.