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Technician Productivity
Understand workload and output fairly.
Technician Productivity
Productivity reporting helps you balance load, justify staffing, and spot people who are swamped or underused.
Useful Metrics
- Work orders completed per technician
- On-time completion rate
- Average time to close
- Backlog per person
Tips
Use these to support the team, not surveil them. An overloaded technician is a process problem, not a people problem.