WhatsApp & Email Notifications

Sound familiar?

• "Did anyone see that urgent ticket?"
• "I was on the floor. I didn't see the email."
• "Why am I finding out about this shift change tomorrow morning?"

When time matters, notifications need to cut through the noise.

The Problem

Important updates get buried in inboxes. Urgent tickets sit unnoticed. Schedule changes catch people by surprise. By the time someone sees the notification, it's too late.

What OpexMX Notifications Do

Delivers the right message to the right person at the right time via the channels they actually check.

What Triggers Notifications

• Ticket events - Created, assigned, status change, overdue
• Shift changes - Schedule updates and swaps
• Calibration due - Upcoming and overdue calibrations
• Threshold alerts - Condition monitoring breaches
• Approvals - Purchase requests and change approvals

Choose Your Channel

Template & Customize

Pre-built templates ensure consistency. Dynamic placeholders insert relevant details (asset, priority, due date, technician name).

Track & Acknowledge

See who received, opened, and acknowledged each notification. Escalate if no response within defined time.

Real Example

Scenario: Critical conveyor goes down at 2 AM

1. Ticket created with "critical" priority
2. On-call technician gets WhatsApp notification immediately
3. Technician acknowledges: "On my way"
4. System logs notification timeline for audit

Who Uses This?

Pro Tips

• Use WhatsApp for urgent, email for detail
• Set escalation paths for unacknowledged alerts
• Avoid notification spam with frequency limits
• Bundle related alerts to reduce noise
• Provide clear call-to-action in messages

Integrations

• Tickets: Notify on creation, assignment, status, overdue
• Shift Management: Alert on schedule changes
• Calibrations: Remind on due dates
• Condition Monitoring: Alert on threshold violations